ClassDojo's goal is to give every child on Earth an education they love.
We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 50 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.
To help us achieve this awesome mission, our Customer Experience (CX) Team is seeking Product Support Agents to join us for our 2024 Back-to-School season. You’ll extend the impact of our small but mighty team and enable us to deliver a high-quality experience for the multitude of users who interact with ClassDojo from July - October.
As a Product Support Agent, you’ll be on the frontlines to ensure everyone gets the most from their ClassDojo experience. Ready and able to answer product questions or troubleshoot product issues, you'll serve as the bridge between our users and our platform, providing exceptional support to parents, teachers, and school leaders as they navigate ClassDojo's app.
You’ll be a part of a highly collaborative team that works together to achieve ambitious goals and deliver high-quality support that’s fast, friendly, and personalized. We have a robust 3-week onboarding program to help you learn the ins and outs of our product, which will be followed with ongoing coaching and development from our tenured Team Leads throughout the next 13 weeks; we want this experience to be as fun and successful for you as it is for every one of our customers that you support!
As a Product Support Agent, you will:
Back-to-school is our busiest time of year, so to ensure we can meet our commitments to customers, we have some very specific needs. Please ensure you can meet all of these logistical requirements before applying—we’d hate to waste your time. If you have any questions or concerns about these, please note them in your application response.
We know that successful support agents come from a wide variety of backgrounds. If you’re stepping out of the classroom or transitioning from another industry, we encourage you to apply! We care more about what you can do than what you have done , and we’ve designed our entire hiring process to reflect this commitment. Get ready for a highly interactive and hands-on experience!
Please take your time to complete our application, but don’t take too long! The absolute last day to apply is June 5, 2024!
[1] Some more context:
(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)
ClassDojo's $125m Series D (Forbes) and Sam’s note about it .
ClassDojo is one of Y Combinator’s Top 100 companies
ClassDojo's Second Act Comes with First Profits (TechCrunch) and Sam's note about it .
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
Hourly contract rate range for United States: $24 - $27 USD
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