Product Manager Job at Courthouse News Service, Pasadena, CA

eGRnb1AzWEQ1MlpENXdFQzU4WFZreFNONEE9PQ==
  • Courthouse News Service
  • Pasadena, CA

Job Description

Job brief

Our Product Managers work with our Product Development Team and under the leadership of our Chief Product Officer to help Courthouse News continuously improve and optimize its portfolio of internal and subscriber-facing legal news products. 


Success in the role requires a commitment to learning and knowing how our technology works; understanding the competitive landscape and developing trends in legal technology; effective communication and collaboration with our software engineers, tech leads, customer support specialists, and business stakeholders; and deep comprehension of product development principles. 


Responsibilities:

  • Know the characteristics and goals of your product’s end users
  • Gather and analyze quantitative and qualitative feedback from end users and business stakeholders
  • Plan and deliver product improvements by writing feature briefs, epics, and user stories
  • Regularly review and maintain product backlog
  • Participate meaningfully in sprint planning/retrospectives and backlog review sessions
  • Write and maintain product documentation
  • Perform regular quality assurance testing
  • Be able to analyze, troubleshoot, and effectively report product malfunctions (by testing scenarios/reproducing errors)
  • Be able to help end users and internal users learn how to use specific product features correctly
  • Assist our customer support team in responding to product questions and reported issues
  • Conduct regular market research and share key insights


Qualifications:

  • Previous experience as a Product Manager or Digital Project Manager
  • Demonstrated knowledge of digital product development processes and APIs
  • Demonstrated ability to speak and write clearly
  • Demonstrated ability to cooperate
  • Curiosity
  • Empathy
  • Decision-making skills
  • Problem-solving skills


Knowledge Requirements:

  • Jira – our current software development/project management software
  • Confluence - our current product documentation software
  • Sendgrid - our transactional email service
  • Fullstory - our qualitative analytics software
  • GrooveHQ – our current help desk software*
  • CasePortal – our proprietary legal research platform*
  • DataLocker – our internal data intake system*
  • Microsoft Office (Word, Excel, Outlook, Teams)
  • Google Suite (Docs, Sheets)
  • Zoom 


*training will be provided


Success Metrics

Your performance will be measured and evaluated on:

  • Product Usage
  • User Satisfaction
  • Process Compliance

About Courthouse News Service:

Since 1990, Courthouse News Service© has been a trusted resource for reporting rapidly and completely on new civil litigation and common law throughout the United States. Our news delivery platform, CasePortal, provides attorneys with comprehensive coverage, daily reporting, and fast alerts.

Job Tags

Full time,

Similar Jobs

NBCUniversal

Early News Multiplatform Reporter, Telemundo 52 Los Angeles Job at NBCUniversal

 ...ability to work independently and collaboratively in a fast-paced environment is crucial. This role involves contributing to quality journalism and representing Telemundo 52 at station events and projects. Responsibilities Perform on-air live reporting for all... 

Hagerstown Ford

Entry Level Accounting Clerk Job at Hagerstown Ford

 ...include learning title work, processing tags, writing checks, processing tag shipments, answering phones, contacting customers for tag & title information, posting deals in accounting, and various other accounting duties. Computer and multifunction copier will be used daily.

Larson Maddox

Associate Attorney Job at Larson Maddox

 ...A leading national client is seeking an Attorney with 2-6+ years of experience in either employment litigation, Complex Business Litigation or Insurance Defense for the Columbia office. The ideal candidate will have a strong background in handling wage-hour class action... 

Core Managed

Business Development Representative (BDR) Job at Core Managed

 ...comprehensive solutions to businesses of various sizes. Our mission...  ...experienced B2B Outside IT Sales Representative to join our company. This is...  .... The Position The BDR position entails evaluating...  ...generation platform, sales development team, and your personal prospecting... 

Kick

Senior/Staff Full Stack Engineer, FinTech Job at Kick

Overview Kick is an applied AI company building the first self-driving bookkeeping experience. Were combining machine and tax code to automate the business finances for 60M entrepreneurs. See the Kick Memo for more details. Why Kick # Product obsession - Described...