Job Description
Job Objectives
The Pharmacy Technician is responsible for working hand-in-hand with a pharmacist to assist in improving quality of care, reducing costs, providing medication assistance related to medication adherence, completing medication histories, participating in follow-up calls to patients/providers, and assisting on projects related to improving the medication use process. Requires collaboration with providers, care managers, other entities (insurance company staff, home health care providers, pharmacies) and other health care professionals at various sites of services.
A Successful Candidate Must Be Able To Clinical Support - Reduce Pharmacy Costs: With the assistance of a pharmacist, reduce pharmacy costs on identified high cost medications
- Support outcome reporting related to medication cost initiatives
- Follow-up calls: Participate in follow-up calls to patients and healthcare providers
- Follow-up calls to healthcare providers to obtain outcomes related to pharmacist’s interventions
- Follow-up calls to patient to ensure medication changes have been implemented and to obtain objective information (blood glucose and BP values) for further optimization of medications by pharmacists
- Medication Adherence: Provide support for medication adherence by identifying barriers to adherence, assisting with improving medication affordability, assisting with medication reminders, linking to medication counseling, etc. Completion of medication financial assistance applications (i.e. EPIC, PAPs, etc.), as needed
- Medication Histories: Complete medication histories (in-home, telephonic) with handoff to another member of the care management team, as appropriate
- Medication-use Projects: Participate in projects related to the medication-use process with goals of improving quality of care and reducing costs
- Learn and gain proficiency in applications and resources used in high cost drug and care management programs
- Coordinate and collaborate with contracted entities including insurers, employer groups as well as key health system entities to drive positive outcomes
- Employer contract initiatives: Participation in employer contract specific initiatives in collaboration with the care management team
- Community resources: Knowledge of community resources available for medication management and ability to direct patients to participate in use of these resources
- Perform other duties as assigned to support business needs including maintaining and updating GRIPA resources
Quality and Outcomes - Engage in performance improvement activities to promote quality care
- Adherence to ethical, legal and practice standards of care management practice
- Self-monitoring of quality metrics to promote positive population health outcomes
Documentation and Reporting - Ability to use the EPIC EMR and other documentation software to manage the population and promote care team communication
- Ensures timely and complete documentation following any patient and/or provider related contact per department documentation policy/procedure
- Reports on successes as well as areas where there are opportunities of improvement
Professional Development/Education - Demonstrates ability to perform day-to-day activities, plan, and organize effectively
- Adheres to all departmental policies, procedures and established standards
- Participates in development and maintenance of professional competence as evidenced through attendance in continuing education programs (i.e. 5 continuing education hours annually through an accredited program)
- Consistently present a professional image through personal interactions, phone manners, and appearance.
- Provide culturally competent, patient-centered care with all encounters
Hard/Soft Skills - The ability to grow through change
- The ability to prioritize and flexibly adjust throughout the day/week
- A willingness and desire to work with a complex patient population and to work with clinicians throughout the health system
- Advocate for patient, promoting self-advocacy
- Appropriately escalate issues to other colleagues, as needed
A Successful Candidate Must Possess - A collaborative spirit
- Effective communication skills
- Excellent project management skills
- Detail oriented and quality driven
- Ability to pioneer new programs
- Flexibility
- Strong computer skills (competence in Microsoft Office, particularly Word, Excel and Outlook)
The Greater Rochester Independent Practice Association (GRIPA) is a physician organization made up of over 1400 primary care and specialty physicians and Rochester Regional Health serving patients in 10 counties in the Greater Rochester, New York area. GRIPA is committed to high quality, innovative, cost-efficient health care for patients, employers, physicians, hospitals and insurers. The GRIPA organization is a national model for physician/hospital partnerships.
We offer competitive wages, 401k plan, excellent health benefits and paid vacation time.
Minimum Qualifications Years of experience: 2 years of pharmacy technician experience in a retail/community pharmacy or managed care setting
Additional Requirements - This position requires local candidates only. Fully remote or out of area candidates will not be considered.
- Remote work location / hybrid schedule will be considered
If interested, please forward your cover letter and resume to cori.wyman@rochesterregional.org and jonathon.riesdorph@rochesterregional.org
Or Mail To Cori Wyman, Pharm.D., BCGP, CDCES
Vice President, Care Management and Pharmacy Services
Greater Rochester Independent Practice Association
100 Kings Highway South, Suite 2500
Rochester, NY 14617
EQUAL OPPORTUNITY EMPLOYER. Cognisight, LLC is an Equal Opportunity Employer and does not discriminate against any person because of race, creed, color, religion, national origin, age, sex, sexual orientation, gender identity, genetic information, protected veteran status, or disability. Education LICENSES / CERTIFICATIONS: Physical Requirements M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. City PAY RANGE: Rochester
Postal Code 14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.
Job Tags
Remote job, Full time, Contract work, Local area,