Job Description

Monroe - Police Communications Operator / E911

Job Overview

Department

Dispatcher

Police Communications Operator / E911

$55,277 to $64,518 (4 steps)

Aug 31, 2024 11:59 PM Eastern

recruitment@monroectpolice.com

Monroe, CT

Job Prerequisites

• Connecticut Police Chiefs Dispatcher Exam
  Click here for more information

Job Announcement

Monroe Police Department

Now Accepting Applications For Dispatcher  

Interested and qualified candidates are encouraged to apply!  

The Town of Monroe is accepting applications for the position of Dispatcher. The Town of Monroe consists of 20,000+ residents with award winning schools, expansive park system and a growing local commercial and industrial business community.  The Monroe Police Department is a State of Connecticut Police Officer Standards and Training Council Accredited police department, dedicated to delivering professional law enforcement services to our community by hiring the most qualified individuals.  The Monroe Police Department is a proactive and progressive law enforcement agency with a focus on community policing.  The department offers paid training, a competitive salary  and benefits package. 

BENEFIT PACKAGE:

Salary- $55,277 to $64,518 (4 steps)                                                   Health, dental and vision insurance

401A retirement plan w/ 3% town match                                              Optional 457 Deferred Compensation plan

Paid vacation and sick time                                                                  5/2-5/3 work schedule

DUTIES:

1. Responsible for staffing the Monroe Police Department Communications Center seven (7) days per week, twenty-four (24) hours per day. The Communications Center is primarily responsible for the intake of all emergency and non-emergency calls for service and the dispatching of appropriate resources to effectively handle the event.
2. Use telephone and/or radio equipment, receive incoming calls requesting Fire, Police, Medical or other emergency assistance. Responsible for accurately maintaining the Police CAD (Computer Aid Dispatch).
3. Responsible for providing resource information to field units and other authorized persons, as well as routine information to callers. May perform clerical and other duties as directed and/or required.

GENERAL RESPONSIBILITIES:

1. Monitor and answer radios and telephones.
2. Receive requests for service from the public.
3. Respond to citizen inquiries.
4. Dispatch appropriate emergency services to reported incidents.
5. Dispatch appropriate Town assets to requests for service.

KNOWLEDGE, SKILL AND ABILITY:

Must demonstrate the ability to communicate in a clear, concise and effective manner when using telephone and radio equipment; Act with sensitivity toward individuals in highly emotional states/situations;  Reason critically, and deal effectively with the public; follow written and oral instructions; learn and function in strict accordance with the written emergency and non-emergency operating procedures. Must have:

• Excellent interpersonal skills.
• Ability to operate all related office, communications and computer equipment.
• Proficient with using computers including Microsoft Office and Windows based programs.
• Ability to think and act quickly in emergency situations with judgment and discretion.

 Minimum Qualifications

• Applicant must be a United States Citizen.
• Applicant must be at least 21 years old by hire date.
• Applicant must be a high school graduate or have passed a recognized General Educational Development (GED) Test.
• Possess a valid motor vehicle operator’s license.
• Ability to multitask and work under pressure.
• Exercise sound judgment and confidentiality.

Preferred Qualifications

Prior certification as a Telecommunications Operator

Prior experience with RMS/CAD, particularly NEXGEN

Certification in EMD

ABOUT THE PROCESS

The hiring of a police dispatcher is a multiple phase process. Generally, it includes the following:
1.    Application (online)
2.    Written Exam and/or Dispatch Simulator Exam 
3.    Oral Interview Panel
4.    Personal History Questionnaire
5.    Background Investigation
6.    Medical Exam/Drug Testing

7.Chief and/or First Selectman interview

WORK ENVIRONMENT:

The employee must conform to all Occupational Safety and Health Act regulations.  The employee is required to use safety in the performance of their job.  The working environment can be very stressful.

We consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status

Please direct questions regarding this position to recruitment@monroectpolice.com

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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