About Our Opportunity
As an IT Service Desk Technician I, you will provide IT support remotely and onsite to end users, help create IT documentation, and SOP creation. You will play an important role in resolving end user issues and escalating to Level 2 technicians when necessary. You’ll closely collaborate with the IT Service Desk team to guarantee prompt and efficient support for Valenz staff, ensuring their needs are met in a timely manner.
Things You’ll Do Here:
Resolve end user issues related to systems, applications, and hardware.
Image new laptops and manage inventory lifecycle of hardware.
IT Documentation & SOP creation
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team:
A plus if you have:
Where You’ll Work
This is hybrid role. We have an office in Radnor, PA and seek to work in-person 2 times per week. Outside of in-office days, this individual can expect to work from home/remote.
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!
At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks and Benefits
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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