About ROBO: ROBO is a fast-growing IT service provider located in Austin, TX and a new office in Vancouver, WA. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.
ROBO Culture: ROBO is founded on its 5 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, and Adapt and Overcome. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.
Position Summary: The Helpdesk Coordinator will be responsible for triaging, prioritizing, and scheduling our technicians to conduct billable activities for our clients through our ConnectWise ticketing system. The Dispatcher will also need to document technical problems and effectively utilize the ConnectWise ticketing system. To be successful, the Dispatcher must be an excellent communicator with the ability to work in a fast-paced environment.
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