Job Description
Director of Strategy & Operations Location Remote : About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch. About the Role The Director of Strategy & Operations will tackle some of the highest-priority initiatives on our Scorpion strategic roadmap. Reporting directly to the President of SMB Customer Success (CS), with high levels of collaboration with the senior leadership team focusing on two primary functions: 1. Orchestrating regular operational rhythms across various account management and operational teams. 2. Strategizing and executing high-impact initiatives for either the department or the company at large. We are seeking a candidate who is a highly flexible self-starter with top-notch analytical skills and a demonstrated ability to solve complex and ambiguous problems. Candidates passionate about fostering the success of local businesses will align seamlessly with our vibrant company culture.
What your success will look like - Strategic Partner: A thought partner to the President of SMB business and senior leaders. Ability to see the big picture, analyze situations from multiple angles, and develop strategic plans or solutions that align with the Scorpion's objectives.
- Operational Excellence: Lead the implementation of operational excellence by overseeing the continuous monitoring and optimization of weekly and monthly Key Performance Indicators (KPIs) across diverse operations and account management teams. Additionally, spearhead the strategic development and execution of quarterly and annual operational plans for multiple teams, ensuring alignment with overarching business objectives.
- Problem-solving and Critical Thinking: Ability to analyze complex issues, identify challenges, and propose innovative solutions to address them, contributing to the continuous improvement and success of our business.
- Collaboration and Relationship Building: Foster collaborative relationships by actively partnering with Customer Success (CS) senior leaders in budgeting, forecasting, and effectively managing resources to align with and drive the achievement of business goals and objectives.
- Adaptability and Flexibility: Ad-hoc operational improvement initiatives, aligned with Scorpion's strategic 2024 plan, to enhance organizational efficiency and contribute to goal attainment.
Who you are and what you bring
- Bachelor's degree in Finance, Business Administration, and Operations Management; STEM degrees also welcome
- 2-4 years in management consulting (MBB), private equity, or tech strategy roles
- Proven experience working with executives to deliver on key business objectives
- Strong analytical skills with the ability to use data to make strategic decisions
- Excellent communication and interpersonal skills; able to drive cross functional change
- Experience in local marketing, advertising, or vertical tech is an advantage
- Technology & Tools: Expert in Excel & PowerBI (Tableau or other BI tools experience)
Our Core Values
- Winning Mindset: When clients win, we win.
- Genuine Care: We are in the business of helping people succeed.
- Results Obsessed: We deliver more than expected - and then some - driving the best results and impacting lives.
- Continuous Improvement: What got us here won't always get us there. We never stop challenging ourselves to be better than we were yesterday.
- Teamwork Matters : We come from different backgrounds but have the same vision, and we know we'll only get there by doing it together.
Our Benefits
- We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy — today and tomorrow.
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax and recharge away from work
- Employee equity program
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
- Monthly company all-hands meetings
Compensation
- We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
- The base salary range is $135,000(entry-level) - $150,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
$135,000 - $150,000 a year Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. #LI-MG
Job Tags
Full time, Local area, Remote job, Flexible hours,