Customer Success Manager Job at Sales Match, Atlanta, GA

d044cE5YSEQ1R3hCNWdvSzRjRGRsQjJNNHc9PQ==
  • Sales Match
  • Atlanta, GA

Job Description

Job Title: Customer Success Manager

Job Description:

We are looking for a work from home Customer Success Manager to build strong client relationships, drive customer retention, and ensure overall satisfaction. In this role, you will act as a trusted advisor, proactively addressing client needs, resolving concerns, and helping customers maximize the value of our products and services. If you have experience in account management, client relations, or customer success , this is a great opportunity to work remotely and make a meaningful impact.

Key Responsibilities:

  • Serve as the primary point of contact for clients, ensuring a positive customer experience.
  • Proactively manage customer accounts to increase engagement, retention, and satisfaction .
  • Identify and address client concerns while providing strategic solutions.
  • Conduct regular check-ins, product training, and business reviews to ensure clients achieve their goals.
  • Track customer interactions, feedback, and performance metrics using CRM software (e.g., Salesforce, HubSpot) .
  • Work closely with sales and support teams to improve customer experience and optimize service delivery .
  • Identify upsell and expansion opportunities to drive business growth.

Required Qualifications:

  • High school diploma or equivalent; associates or bachelors degree preferred.
  • 2+ years of experience in customer success, account management, or client relations .
  • Strong communication, problem-solving, and relationship-building skills.
  • Ability to work independently in a remote environment while managing multiple accounts.
  • Experience using CRM or customer success software is a plus.

Preferred Qualifications:

  • Experience in B2B client management or SaaS customer success .
  • Knowledge of customer retention strategies and data-driven decision-making .
  • Multilingual abilities are a plus.

Compensation & Benefits:

  • Salary: $75,000 - $105,000 per year (based on experience).
  • Benefits: Health, dental, vision, 401(k), and paid time off.
  • Work-Life Balance: 100% remote position with flexible hours.
  • Career Growth: Training, leadership development, and performance-based incentives.

Job Tags

Work from home, Flexible hours,

Similar Jobs

Cornerstone Building Brands

Mechanical Process Engineer Job at Cornerstone Building Brands

 ..., work and play Job Description The Plant Process Engineer is responsible for the development, implementation, and documentation...  ...as assigned Qualifications ~Bachelors degree in Mechanical/Chemical Engineering/Plastics Technology preferred. 10+ years... 

University of Wisconsin Madison

Veterinary Dialysis Technician: Emergency & Critical Care | University of Wisconsin Madison Job at University of Wisconsin Madison

 ...Job Summary: UW Veterinary Care (UWVC) is excited to welcome a Veterinary Dialysis Technician to our Emergency and Critical Care (ECC) team. In this role you will be responsible for providing high-level technical support and advanced veterinary patient nursing care... 

Care Options For Kids

Licensed Practical Nurse (LPN) Job at Care Options For Kids

 ...a little differently. There's no revolving door of patients or hospital setting chaos blinking call lights, scurrying doctors, and wards...  ...Benefits for Licensed Practical Nurses (LPNs) $500 bonus for qualified LPN's* Paid Time Off (PTO) and flexible schedule Medical, Dental and... 

ULTA SALON

Stylist Job at ULTA SALON

 ...this position on an ongoing basis. OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industrys most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic... 

Monarch Communities

Housekeeper/Laundry Aide Job at Monarch Communities

 ...residents and fostering a collaborative and supportive work environment. Job Description Reports To The Housekeeper/laundry aide will report to the Maintenance Director. The Housekeeper is a non-exempt, hourly position, $16.50 hr. Job Overview Responsible...