Job Description
Organization: AcruxKC (www.AcruxKC.org), a 501(c)3 public charity, operates education, grantmaking, and healthcare access programs that contribute to the health and quality-of-life of individuals across the bi-state Kansas City region. AcruxKC’s flagship program, AccessKC (www.AccessKC.org), promotes health equity by eliminating barriers to basic health needs for area residents with low incomes.
Position Summary: The AccessKC Administrative Assistant is the primary point of contact for clients, agencies, and vendors and provides support to other AccessKC staff. This position is responsible for delivering outstanding customer service, processing invoices, approving web app registrations and requests, and reviewing and approving dental treatment plans. Additionally, the Administrative Assistant will work closely with other staff to ensure accurate record-keeping, data integrity, and alignment with AccessKC’s goals. The ideal candidate is passionate about health equity, detail-oriented, and committed to providing excellent customer service.
Role Objectives
- Customer Service: Act as the primary contact for AccessKC clients, agencies, and vendors, addressing inquiries and resolving issues efficiently.
- Processing, and Approvals: Verify accuracy of invoices, facilitate access to health care via the web app, and review and approve dental treatment plans.
- Support and Coordination: Administrative support; schedule, organize, and prepare materials for events, meetings, and training sessions on technology and procedures for staff and agency partners.
- Records Management: Assist with data management, record-keeping, and reporting procedures, ensuring accuracy and compliance with organizational standards.
Key Responsibilities
As a small non-profit agency, staff may take on many tasks. The primary responsibilities of this role include:
- Customer Service: Serve as main point of contact via phone and email for AccessKC clients, partner agencies, and vendors, ensuring inquiries are handled promptly, efficiently, and professionally.
- Administrative Support: Provide clerical and other administrative support, manage AccessKC calendar, schedule and organize meetings and events, prepare meeting/event documents and other materials.
- Training and Support: Organize and coordinate technology and procedural training sessions, providing ongoing support to users as needed.
- Record Maintenance: Maintain electronic and paper records, producing reports as necessary to support program operations and compliance.
- Financial Processing: Verify invoice accuracy and process invoices for payment, maintaining accurate financial records and following up on discrepancies.
- Dental Care: Use existing parameters to review and approve treatment plans for clients’ emergency dental needs and permanent dentures/partials.
- General Administration: Attend administrative meetings and events; perform other clerical duties and support functions as assigned.
Qualifications & Characteristics
- Education and Experience: AA (BA preferred) or 1-2 years of experience in social services or healthcare required. Billing/payables, administrative and customer service experience are helpful.
- Communication Skills: Strong written and verbal communication skills; excellent interpersonal and customer service abilities.
- Organizational Skills: Ability to organize and prioritize work effectively, meet critical deadlines, and manage multiple tasks simultaneously.
- Problem-Solving: Self-motivated with creative problem-solving skills; displays good judgment and takes initiative.
- Team Collaboration: Comfortable working in a collaborative environment; responsive to direction and feedback; eager to learn and grow professionally.
- Additional: Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates appreciation for diversity. Bilingual/ Spanish speaking a plus. Proficiency in Microsoft Office product suite required, experience with PDF software and Monday.com a plus. Must have own vehicle, valid KS or MO Driver's License, current insurance, clean driving record.
Work Environment
- This position is based in AcruxKC’s fully accessible office, with some flexibility to work remotely (reliable home internet service is essential)
- This role uses standard office equipment; the position is required to talk, hear, stand, and walk, and to handle, feel and reach. The employee must occasionally lift and/or move objects up to 40 pounds
- Occasional evening and weekend work, as well as occasional travel in the Kansas City region
- Workplace is a smoke- and drug-free environment
Work Schedule and Benefits
- This role is full-time, hourly, non-exempt.
- Hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.; flexibility for meetings and events required
- The salary for this position is based on experience
- AccessKC offers a competitive benefits package
Job Type: Full Time
Salary Range: $30,000 - 49,999
Job Tags
Hourly pay, Permanent employment, Full time, Temporary work, Remote job, Work from home, Afternoon shift, Monday to Friday,